Frequently Asked Questions

Shipping & Returns
How long does it take to ship?+

Orders typically ship within 1-2 business days. We process orders beginning the day they are received. We pour each candle to order so, depending on the weather, it can take a day for the wax to cool before we can ship out.

How do you ship your products?+

We ship using FedEx, UPS and USPS. Orders are typically sent ground shipping. We also offer expedited shipping. Feel free to reach out if you have specific needs.

Can I change the shipping address or billing address on my order?+

Please reach out to customer service as and we will do our best to accommodate changes. Please note that if you pay through Shop Pay or PayPal, they often do not share your billing information with us. Don't worry if the billing address is incorrect after an order goes through. We don't include that information on packing slips.

I am sending a gift. Is there any pricing information included with the shipment?+

No, we do not send any prices in the box. It is just a packing slip without any pricing information.

Can I return my order?+

Yes, we accept returns within 30 days of receipt. Returns must be in original packaging. Refunds will be processed to the original payment method.

How are your candles made?+

Every candle is hand poured in small batches at Casa Eloro in Santa Monica.

What type of wax do you use?+

We use only premium wax that is a soy, vegetable blend and is animal cruelty-free.

Do your wicks contain lead?+

No, we use 100% cotton wicks that are made in Europe.

Are your candles sold and burned in hotels?+

Yes, our candles are the signature scent in some of the finest hotels and spas in the country including the San Ysidro Ranch, Four Seasons Hotels, The Peninsula Hotel, and The Waldorf Astoria.

Do you offer samples?+

We have a Votive Discovery Set that allows you to experience three different fragrances. After you have ordered a discovery set, we email you a $20 coupon towards a future purchase of a full-sized candle or diffuser.

Are your scents the same as Fleur candles?+

We acquired Fleur candles a few years ago and have re-branded the company to Eloro. And yes, many of the classic Fleur fragrances such as Modern Holiday, Vintage Gardenia and Cashmere are identical. We have only changed the packaging.

Can we get Fleur (TM) fragrances and candles with bees on them that are not on the Eloro website?+

We still have many of the Fleur fragrances. Please reach out to us at and we will let you know if the fragrance you liked is still available and how to proceed. If possible, we can pour the candles in the vessels with the bees (TM).

Candle Care
How do I care for my candle?+

Candle care is essential to ensure the longevity of your candles. Always trim the wick to ¼ inch before lighting the candle to prevent soot buildup and uneven burning. It is also important to place the candle on a heat-resistant surface and away from drafts, as this can cause the flame to flicker and lead to uneven burning. Always burn the candle long enough to create a full melt pool, which is the liquid wax that forms around the wick, to prevent tunneling and waste of wax.

Do not leave candle unattended.

How long do your candles last?+

Our single wick candles have a 50 hour burn time. Our three wick candles last 120 hours. And, our four-wick candles last for 720 hours. However, you should never burn your candle for more than 4 hours at one time.